I gravitate naturally to statistics despite the negative feelings some people have about them. The enemies of development create a link, that is both imaginary and unfair, between data and deception when they blurt out the common phrase ‘lies, damn lies and statistics’.
However, that does not detract me from my love of statistics. I think that information is the fuel that our world runs on and without it our systems will sputter, stall and shut down. That is because statistics are significant in decision making.
When I joined the Rotary Club of Nairobi East 19 years ago, I was told that good Rotarians were defined by the regularity of their attendance, the frequency of their gifts to the foundation and most importantly by their ability to introduce new members to the club.
In my quest to be a valuable member I turned to statistics as a way to demonstrate the credibility of Brand Rotary to my family, my friends and the neighborhood sceptics. I learned all the important stats by heart and would spit them out at the slightest provocation. If someone happened to notice my membership pin, they would get a barrage of information enough to weigh down even the strongest weightlifter.
“This is a Rotary pin,” I’d say. “Have you heard of the Rotary Club? No? We’ll I’d be happy to tell you all about it.”
“Rotary is an international organization with 1.2 million members in over 200 countries, and in as many as 34,000 clubs, with 500 districts and 30 zones”. I’d continue “It is a voluntary organization that addresses humanitarian issues around the world classified into projects that are funded by grants from The Rotary Foundation, which is $1 billion strong, yada yada yada.” I’d go on and on.
Only a bolt of lightning would get my victims to wake up again by the time I was done talking. I thought I was promoting the club by sharing its credentials but instead I was boring them to death with gobbledygook.
Looking back, it shouldn’t have been a surprise to me that my recruitment efforts led to naught. Not a single person that I targeted with my facts and figures joined the organization. It may not have been a surprise, but it led to great disappointment and discouragement. This is despite the fact that other members invited guests to our lunches every week, and these guests eventually joined our club within a month or two.
There was obviously something wrong with my approach though I couldn’t figure out what it was. However, I was still determined to earn the status of a good Rotarian.
One day I got a call from a business journalist who wanted to discuss the results of a survey that my company had recently published. This was not unusual because in those days I worked for a research company and media executives regularly called me for insights and information.
We met at a popular restaurant and started with small talk as we settled down for drinks, discussing current affairs and trading personal stories. I remember talking causally about a Rotary event I had gone to over the weekend where we’d commissioned a sports arena in a school that was situated in a nearby slum.
That story captured her imagination so much that by the end of our meeting she asked for an invite to my Rotary club. She eventually became the first person that I successfully introduced into membership without having to twist their arm.
The business journalist I speak of is none-other-than Carole Kimutai, who went on to become one of the most celebrated past presidents of the Rotary Club of Nairobi-East.
I learned something from that experience. Nobody really cares about the statistics and data; they are more interested in what the experience means to you and me. People tend to follow the passion and the feelings that they see in us, which creates an emotional connection that is more powerful than a rational thought process.
And so, from that time I learned to tell stories about my Rotary experiences. I spoke about the members and the interesting things that they did. I spoke about the people that we worked with on various projects who seemed to have a deeper understanding of life because of their service to mankind. I spoke about the social interaction, new relationships and old friendships, and the impact that they had on my life.
I also described those ripples that oscillate in my soul whenever I see happy faces of needy children who receivie new books or toys, and the joy of mothers who bring their children to medical camps for free health checkups.
The results speak for themselves. I didn’t introduce any new members successfully in the first 3 years as a Rotarian, even though I was a walking-talking encyclopaedia of Rotary International. But in the following 16 years I have introduced over 30 new members, and together with Jim Wilson and George Mathenge, launched a new club with over 35 members, and this club has then gone on to form another club with a similar number of charter members.
The human and relatable stories we tell are the ones that fire emotional triggers and create the special connections we have in Rotary. Whether it is through face-to-face interaction, on social media or even when presenting a speech to a large audience, we can make our clubs appealing by defining and articulating what is truly meaningful to us.